Terms and Conditions

Basic information

These terms and conditions apply to contracts concluded remotely in an online shop located on the domain name www.ayurshop.eu (hereinafter referred to as “e-shop” or “online shop”) between the seller and the buyer, who is a consumer.

A consumer is a natural person who, when concluding and performing a consumer contract, is not acting within the scope of his or her business, occupation or profession. Purchases made by a business entity shall be governed by the provisions of commercial law.

The seller and operator of the online shop is
Business name: AjurShop s. r. o.
Registered seat: Tupolevova 1009/8, 851 01 Bratislava – district Petržalka, Slovak Republic
ID: 51117657
Tax ID: 2120599283
VAT ID: SK2120599283
The company is registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, Insert No.: 122868/B.

E-mail address: contact@ayurshop.eu

Order and contract conclusion

Sending a completed order by the buyer is considered as a proposal to conclude a contract based on the seller’s offer in the e-shop. The conclusion of the contract occurs upon confirmation of the order by the Seller.

Prices of goods

All prices of products in the e-shop are final, including all taxes. Seller is VAT payer. The price of the product does not include delivery costs. These are listed at www.ayurshop.eu/shipping-and-payment/. Also, the delivery costs are indicated in the shopping cart and also in the order form before completing the order, where the buyer also sees the total price of the order, including the cost of delivery.

Payment for goods

The Seller accepts payment for the ordered goods by the methods specified on the site www.ayurshop.eu/shipping-and-payment/ and in the order form before the completion of the order. As part of the order in the e-shop, the Buyer is obliged to pay the Seller the price for the ordered goods.

Delivery of goods

If the delivery period is not specified for the product, the seller shall deliver the goods to the buyer within 30 days at the latest. However, the usual delivery time is 2 to 3 days.

The goods shall be considered to have been received by the Buyer at the time when the Buyer or a third party designated by the Buyer (excluding the carrier) accepts all parts of the ordered goods, or if (a) the goods ordered by the Buyer in one order are delivered separately, at the time of acceptance of the goods delivered last, (b) the goods are delivered in several parts or pieces, at the time of acceptance of the last part or piece, (c) the goods are delivered repeatedly over a specified period, at the time of acceptance of the first delivered goods.

Complaints Procedure

The Seller shall be liable for defects in the goods upon receipt by the Buyer. In the case of used goods, the seller is not liable for defects caused by their use or wear and tear. In the case of goods sold for a lower price, the seller shall not be liable for the defect for which the lower price was agreed. Unless the goods are perishable or second-hand, the seller is liable for defects that occur after the goods have been received within the warranty period (warranty).

The warranty period for new goods is 24 months, which runs from the receipt of the goods by the buyer. The warranty period for used goods is 12 months. If a period of use is indicated on the item sold, its packaging or the instructions accompanying it, the warranty period shall not expire before the expiry of this period. The buyer must make a claim for perishable goods no later than the day after purchase.

A warranty certificate is issued at the request of the buyer. A proof of purchase is sufficient to make a claim.

If the goods have a defect that can be remedied, the buyer has the right to have it remedied free of charge, in a timely and proper manner. The seller is obliged to remove the defect without undue delay.

Instead of removing the defect, the buyer may require replacement of the item or, if the defect relates only to a part of the item, replacement of the part if this does not incur disproportionate costs for the seller in relation to the price of the goods or the severity of the defect. The seller may always replace the defective item with a faultless one instead of removing the defect, if this does not cause serious inconvenience to the buyer. If there is a defect which cannot be remedied and which prevents the thing from being properly used as a thing without defect, the buyer has the right to have the thing replaced or to withdraw from the contract. The same rights shall apply to the buyer if the defects are remediable, but if the buyer is unable to use the object properly because of the recurrence of the defect after repair or because of a greater number of defects. If there are other irremediable defects, the buyer is entitled to a reasonable discount on the price of the item.

Rights arising from liability for defects shall be exercised at the Seller’s address AjurShop s. r. o., Tupolevova 1009/8, 851 01 Bratislava, Slovak Republic. However, if the warranty certificate indicates a warranty service that is in the Seller’s location or in a location closer to the Buyer, the Buyer shall exercise the right to repair in the warranty service. The warranty service is obliged to carry out the repair within 30 days at the latest.

If there is a replacement, the warranty period will start again from the receipt of the new item. The same applies if a part that has been warranted is replaced.

The settlement of a complaint shall be understood as the termination of the complaint procedure by handing over the repaired product, replacement of the product, refund of the purchase price of the product, payment of a reasonable discount on the price of the product, a written invitation to take over the fulfilment or a reasoned refusal.

When a complaint is made, the Seller shall determine the method of handling the complaint immediately or, in complex cases, no later than 3 working days from the date of the complaint, in justified cases, in particular if a complex technical evaluation of the condition of the product or service is required, no later than 30 days from the date of the complaint. Once the method of handling the complaint has been determined, the complaint shall be handled immediately; in justified cases, the complaint may be handled later; however, the handling of the complaint shall not take longer than 30 days from the date of the complaint. After the expiry of the period for processing the complaint, the buyer has the right to withdraw from the contract or has the right to exchange the product for a new product.

If the Buyer has made a claim for a product within the first 12 months of purchase, the Seller may only reject the claim on the basis of a professional assessment; regardless of the outcome of the professional assessment, the Seller shall not require the Buyer to pay the costs of the professional assessment or any other costs related to the professional assessment. The Seller shall provide the Buyer with a copy of the professional assessment justifying the rejection of the complaint within 14 days of the date of the complaint. If the Buyer has made a claim for the product after 12 months from the date of purchase and the Seller has rejected it, the Seller shall indicate in the document on the handling of the claim to whom the Buyer may send the product for expert assessment. If the product is sent to a designated person for expert assessment, the costs of the expert assessment, as well as any other costs reasonably incurred in connection therewith, shall be borne by the seller regardless of the outcome of the expert assessment. If the buyer proves the seller’s liability for the defect by the expert assessment, the buyer may reassert the claim; the warranty period shall not expire while the expert assessment is being carried out. The Seller is obliged to reimburse the Buyer within 14 days from the date of the reasserted claim for all costs incurred for the expert assessment as well as all related costs reasonably incurred. The reasserted claim cannot be rejected.

The Seller is obliged to issue a confirmation to the Buyer when making a claim. If the claim is made by e-mail, the Seller is obliged to deliver the confirmation of the claim to the Buyer immediately; if it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest together with the proof of the claim; the confirmation of the claim does not have to be delivered if the Buyer has the opportunity to prove the claim in another way.

Return of goods – withdrawal from the contract without giving a reason

The buyer is entitled to withdraw from the contract without giving any reason within 14 days from the date of receipt of the goods. This right can only be exercised by the consumer.

The buyer may not withdraw from the contract, the subject of which is:

the sale of goods made to the consumer’s specific requirements, made-to-measure goods or goods designed specifically for a single consumer;
the sale of goods that are subject to rapid deterioration or perishability – for example, food that has a use-by date (“use by”);
the sale of goods enclosed in protective packaging which are not suitable for return for health or hygiene reasons and whose protective packaging has been damaged after delivery;
the sale of goods which, because of their nature, may be inextricably mixed with other goods after delivery.

The Buyer may exercise the right of withdrawal in writing or on another durable medium (e.g. by e-mail), or by sending a completed form, which is available at https://ayurshop.eu/withdrawal-form.pdf.

The right of withdrawal from the contract can also be exercised by sending a notice of withdrawal from the contract on the last day of the 14-day period.

Upon receipt of the notice of the withdrawal from the contract, the Seller shall reimburse the Buyer within 14 days at the latest for all payments received from the Buyer under or in connection with the contract, including the costs of transport, delivery and postage and other costs and charges. The Seller shall refund the payment in the same manner as the Buyer used for their payment. The Buyer may also agree with the Seller on a different method of refund.

The Seller shall not be obliged to reimburse the Buyer for additional costs if the Buyer has expressly chosen a delivery method other than the cheapest normal delivery method offered by the Seller. Additional costs means the difference between the cost of delivery chosen by the Buyer and the cost of the cheapest normal method of delivery offered by the Seller.

Upon withdrawal from the contract, the seller is not obliged to return the payments to the buyer before the goods are delivered to him/her or until the buyer proves that the goods have been sent back to the seller, unless the seller proposes to collect the goods in person or through a person authorised by him/her.

The buyer is obliged to send the goods back or hand them over to the seller or a person authorized by the seller to take over the goods within 14 days from the date of withdrawal from the contract. This time limit shall be deemed to have been respected if the goods have been handed over for shipment no later than on the last day of the time limit.

When withdrawing from the contract, the buyer bears only the cost of returning the goods to the seller or to the person authorized by the seller to receive the goods, as well as the cost of returning the goods that, due to their nature, cannot be returned by mail.

The buyer shall be liable for any diminution in the value of the goods resulting from handling of the goods which goes beyond the handling necessary to establish the characteristics and functionality of the goods.

Alternative dispute resolution

The Buying Consumer has the right to contact the Seller with a request for rectification (by e-mail to contact@ayurshop.eu) if he is not satisfied with the way in which the Seller has handled his/her complaint or if he/she believes that the Seller has violated his/her consumer rights. If the seller replies to this request negatively or does not reply within 30 days of it being sent, the consumer has the right to submit a proposal for alternative dispute resolution to an alternative dispute resolution body (hereinafter “ADR body”). ADR bodies are authorities and legal entities authorised under the ADR Act. A list of ADR bodies can be found on the European Commission’s website https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2

Consumers can also submit a complaint via the RSO’s alternative dispute resolution platform, which is available online at http://ec.europa.eu/consumers/odr/index_en.htm.

Alternative dispute resolution can only be used by a consumer, a natural person who is not acting within the scope of his or her business, employment or profession when concluding and performing a consumer contract. Alternative Dispute Resolution only applies to a dispute between a consumer and a seller arising out of or relating to a consumer contract. Alternative dispute resolution shall apply only to distance contracts. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for the initiation of ADR up to a maximum of EUR 5 including VAT.

Health and nutrition claims

According to Regulation (EC) No 1924 of the European Parliament and of the Council of 20 December 2006 on nutrition and health claims made on foods, no nutrition and health claims other than permitted claims may be made on any food. Any information on nutrition and health claims presented on the Seller’s website is only a compilation of information freely available from domestic and foreign information sources and under no circumstances constitutes evidence of the actual action of the food or of its nutritional and medicinal effects. If the Buyer requires accurate information supported by expert and scientific studies, it is important to consult all available expert sources. The buyer must always consult his doctor before using the food, both in terms of possible positive and undesirable effects.

The advice, information and prescriptions provided on the Seller’s website are not a substitute for medical advice. They are only the personal recommendation of the Seller. The Seller shall not be liable for any misinterpretation of the content. The buyer has sole responsibility for his/her own health.

All information on the Seller’s website is for informational purposes only and is in no way a substitute for treatment prescribed by a doctor. Therefore, the Seller recommends that all health problems of the Buyer be consulted with his/her attending physician, especially in the case of pregnant and nursing women, young children, or people suffering from serious illnesses.